Terms & Conditions
THIS SITE IS OPERATED BY SMARTOFFICE LIMITED. BY USING OR ACCESSING THE SMARTOFFICE PRODUCTS DOT KIWI WEBSITE AND/OR PLACING AN ONLINE ORDER AND/OR AN ORDER AS A RESULT OF A QUOTATION ACCEPTANCE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS AS LISTED AND CONTAINED BELOW.
INTELLECTUAL PROPERTY RIGHT
All intellectual property rights in this site (including copyright in all text, graphics, logos, software and icons) are owned by, or licensed to SmartOffice Limited. Except as expressly authorised by these terms and conditions, you may not, in any form or by any means, copy, adapt, store, distribute or reproduce any part of this site without the written permission of SmartOffice Limited.
SMARTOFFICE PRODUCTS DOT KIWI, SMARTOFFICE FURNITURE, LOOKSMART OFFICE FURNITURE, LOOKSMART OFFICE, LOOKSMART, LOOKSMART FURNITURE AND LOOKSMART EDUCATIONAL FURNITURE ARE BRAND NAMES EXCLUSIVELY USED BY SMARTOFFICE PRODUCTS DOT KIWI LIMITED, LOOKSMART PRODUCTS LIMITED, SMARTOFFICE LIMITED AND SMARTOFFICE FURNITURE LIMITED. ANY OTHER COMPANY USING THESE BRAND NAMES WITHIN NEW ZEALAND ARE IMITATING THESE SUCCESSFUL BRANDS AND DO SO WITHOUT AUTHORITY OF THE NEW ZEALAND REGISTERED COMPANIES SMARTOFFICE PRODUCTS DOT KIWI LIMITED - LOOKSMART PRODUCTS LIMITED - SMARTOFFICE LIMITED - SMARTOFFICE FURNITURE LIMITED - AND ARE IN BREACH OF COPYRIGHT.
SmartOffice Limited takes your privacy seriously and respects the privacy of any information you provide on this website. SmartOffice Limited will not rent, sell, share or give personal information about you to other people. However, SmartOffice Limited may release your data if this is required by a legal process or to establish or exercise our legal rights. If SmartOffice Limited discovers fraudulent use of any credit card and/or personal information, that information, that has been supplied, may/will be supplied to New Zealand Police and may/will be used in any consequent fraud investigation.
Payment Security is managed through DPS for mutual security. Encryption protection is managed with an SSL (Secure Socket Layer) certificate, industry standard 128bit encryption software.
This site is controlled and operated from New Zealand. We make no representation or warranty that the material in this site is appropriate or available for use in other countries or that such material satisfies the laws of other countries. If you choose to access this site from countries outside New Zealand, you do so of your own initiative. You are responsible for ensuring that your access to this site is not illegal or prohibited and for compliance with applicable local laws. You may not use or export the materials in this site in violation of New Zealand laws and regulations.
You must take your own steps to ensure that the process, which you employ for accessing this site, does not expose you to the risk of viruses or other forms of interference, which may damage your computer system. We do not accept responsibility for any interference or damage to your computer system arising out of or relating to your use of this site or any linked site.
Any information, which you transmit to us, is transmitted through a secure Internet system. All reasonable steps to ensure that this information is secure have been taken but we cannot warrant all information will be secure at all times.This site contains links to other sites. SmartOffice Limited is not responsible for the privacy practices or the content of such Web sites.
You the customer accept that once you have placed an order and receieved an order confirmation, that order confirmation being either computer or manually generated, that the product on that confirmation cannot be reduced/altered and/or cancelled unless agreed by SmartOffice Limited and payment of all monies/amounts as shown on the order confirmation is/are due as per payment terms below and must be paid within those payment terms and/or the payment terms as shown on the confirmation. If reductions/alterations and/or cancellations are made/accepted it is at the discretion of SmartOffice Limited and you accept that if costs are incurred by SmartOffice Limited as a result of the reductions/alterations and/or cancellations that those costs will be on charged by SmartOffice Limited to you and payment is to be made immediately. All alteration and/or cancellation requests, if any, must be made in writing and forwarded to mailto:[email protected] within 1 working day of the date of the order confirmation.
SmartOffice Limited reserves the right to amend the specifications of any product featured on this site at any time disregarding the fact that any orders may have been already placed and/or confirmed at the time of that specification amendment. All specifications as shown are that as is belived to be correct at the time when loaded on to this site and you accept that SmartOffice Limited cannot be held responsible for any incorrect specifications that may be shown.
Actual product and/or fabric and/or material colours may not match your monitor. Wood, Melteca, Powder Coat, Polypropylene and/or any other product colours may not match you monitor. SmartOffice Limited does not guarantee that the colour of the products will match your colour definition of your monitor.
SmartOffice Limited reserves the right to change specifications, colours and materials shown in this website or to withdraw products without prior notice at any time disregarding the fact that any orders may have been already placed and/or confirmed at the time of that specification amendment.
At all times SmartOffice Limited will endeavour to ensure that all specifications are correct and true but will accept no responsibility if they are not. Some products may differ slightly to the image used on this site and/or in quotation presentations..
NON STANDARD PRODUCT SPECIFICATIONS
Products that have been quoted as non standard height and/or size are supplied on the understanding that you the purchaser accept that the measurements have been supplied by yourself and product will be specially manufactured to those non standard measurements as has been provided and stated in SmartOffice Limited quotations. On order placement you accept that this product is being made as a special to suit your own requirements and therefore is non returnable. You accept full responsibility to check all measurements that have been provided and/or quoted are correct and accepted by you as being correct and you accept that SmartOffice Limited cannot be held responsible for any incorrect specifications and/or sizes that you have provided and you accept that full payment will be made as requested and subject to SmartOffice Limited's payment terms.
At all times SmartOffice Limited will ensure that all product/products listed and/or shown on this site will have a manufacturer's warranty/warranties. Different products may/will be covered by different warranty time periods depending on the type of product and/or the manufacturing company/supplier. All upholstery is excluded from any warranty. All white board warranties are on the board surface only, not frames and/or fittings and only apply when board surface is used with non permanent marker pens and cleaned as per manufacturer's specifications/requirements. Glassboards must be mounted with mounting fittings provided with the boards. Mounting glassboards with other fittings and/or adhesive will void any warranty/product claim. A manufacturer's warranty does not cover damage caused by abuse or incorrect use of a product. A manufacturer's warranty does not cover damage to product that may be incurred during delivery transportation.
A manufacturer's warranty covers against faulty parts and/or workmanship.
PRODUCT AVAILABILITYProduct and price shown on this website is for supply in New Zealand only.
International customers that wish to pursue an inquiry to supply of products as shown on this website are to make inquiry by email to mailto:[email protected]
If an international customer does not make this inquiry and makes an order and payment by credit card without the written consent of SmartOffice Limited, SmartOffice Limited will not supply the product and will credit back to that customer’s credit card the amount of payment made less the percentage as may have been taken by SmartOffice Limited’s bankers and less a management fee. The credit will be at the current conversion rate at that time and SmartOffice Limited accepts no loss of monies that the international customer may incur. The international customer also accepts that they have no claim on SmartOffice Limited for recovery of any debt or additional costs that they may incur as a result of any transaction that has been incurred as a result of the use of this website without the written consent of SmartOffice Limited.
SmartOffice Limited reserves the right to limit and/or if necessary not supply product to any customer that has not made payment for the product as per the terms of our payment section. Orders cannot be reduced or altered in any way once they have been confirmed.
Items for sale in this website are subject to stock availability. SmartOffice Limited will always endeavour to supply your order in its entirety and as quickly as possible, however there may be times that we may not be able to do so. In such cases you will be advised as soon as possible. You accept that the non supplied product/products will be placed on back order and will be supplied as/when stock comes to hand.
Samples are supplied only after consultation and are/is subject to volume requirements and acceptance of a quotation subject to sample approval. Samples are provided no charge if an order is placed as a result of quotation acceptance. If no order is placed SmartOffice Limited reserves the right to charge freight content costs for both the delivery and collection of the sample/samples and payment is expected immediately to SmartOffice Limited and is/are subject to the same terms and conditions as that of a purchase of a product as listed on this site. If samples are collected and returned damaged the cost of repair and/or replacement will be charged to the person/company that had had the samples and payment is expected immediately and is/are subject to the same terms and conditions as that of a purchase of a product as listed on this site. If samples are lost, stolen and/or damaged while in the care of the customer and/or prospective customer SmartOffice Limited reserves the right to charge the full replacement cost of the samples and/or any freight charges relative to the delivery of those samples to the customer and/or prospective customer and payment is expected immediately to SmartOffice Limited and is/are subject to the same terms and conditions as that of a purchase of a product as listed on this site.
Free delivery advertising offer/offers apply only to products that are shown on the web site as stating free delivery in their product description.
Gunnebo products and Chubb Safes products attract a delivery charge. This is due to the heavy nature of the product and the delivery cost is based on the delivery location. The spend over $150.00 free delivery offer does not apply to Gunnebo products and Chubb Safes products.
Some other products will also attract a delivery charge and this/that charge is detailed in the product description. Due to limiting location extreme rural deliveries may/will be delivered to a township near the delivery address and this will be at the discretion of SmartOffice Limited, and you the customer accept that you will make yourself responsible to collect the product from that location. All non priced products that are shown on the web site as request a quote under/on the price section need to be quoted and delivery charges will apply.
Delivery is defined as to the main entrance or main store entrance of the delivery address building. Delivery to above ground floor and/or delivery into building rooms is not included in the delivery service and if required will incurr extra costs/charge.
SmartOffice Limited will always endeavour to deliver your order promptly. Product as shown "In Stock" will be delivered within 10 working days of order placement/payment. Product as shown "Pre - Order" will be delivered within a manufacturing schedule time frame. In most cases "Pre - Order" products should be delivered within 15-20 working days of order placement/payment. SmartOffice Limited reserves the right to amend the delivery time frame and if necessary increase this time frame if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of SmartOffice Limited's control. All items for sale in this website are subject to stock availability. SmartOffice Limited will always endeavour to supply your order in its entirety and as quickly as possible, however there may be times that we may not be able to do so. In such cases you will be advised as soon as possible. You accept that the non supplied product/products will be placed on back order and will be supplied as/when stock comes to hand.
Products that have been quoted as special manufacture off shore of New Zealand are subject to overseas manufacturing and container/shipping schedules. On order placement you accept that delivery date order confirmation are indiciative only and that SmartOffice Limited reserves the right to amend the delivery time frame and if necessary increase this time frame if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of SmartOffice Limited's control. Additionally you accept that any inconvenience and/or costs and/or contract penalties that may/could/would be incurred by you are your costs alone and that you have no right of recourse to charge/request payment of those costs and/or any other costs incurred as a result of delivery delays to SmartOffice Limited.
Freight charges will depend on the destination, weight and volume of the order. Free Freight Offer to metro areas will be governed by area postal codes on the delivery address. The post codes wil be as determined by SmartOffice Limited as being within the free freight area and may be changed at the discretion of SmartOffice Limited at any time. Residential deliveries within the same metro areas may attract a delivery charge. Any commerical or residential orders placed that are outside the postal codes as determined by SmartOffice Limited will not be delivered until the customer has been provided with a delivery cost quote and that amount has been agreed to and paid in full by the customer. SmartOffice Limited reserves the right to withhold any delivery where any order is placed misrepresenting the fact that it is either commercial or residential area delivery. If misrepresentation has been made SmartOffice Limited reserves the right to charge and collect any additional freight costs from the customer before despatching products.
Any orders that are placed on and/or during public holidays will be processed on the first working day after that public holiday and/or weekend. SmartOffice Limited closes for annual holidays from 19 December for a period of three weeks and any orders that are placed during that annual closure period will be processed on the first working day after that closure. Any orders placed during that period that have/are paid for by credit card the credit card process will still proceed on that day or the following business day of order placement.
You the customer accept that you will make yourself and your delivery premises readily available during normal business hours so as to ensure a smooth delivery. Delays caused to delivery vehicles and drivers as a result of improper entry availbility and/or details that incur costs will be recharged accordingly. Additionally you acknowledge that you will inspect all delivered products before signing as received in good condition. Product that may be received due to transport freight damage will be repaired or replaced subject to discussions and conclusions of point of damage. If recipient signs for products as received in good condition they have voided the opportunity to claim for any transport damages. All claims, if any, must be made in writing and forwarded to mailto:[email protected]
All prices are shown in New Zealand dollars and do not include GST. GST is an additional cost over and above the prices shown and must be paid in the total payment due.
Prices are subject to change without any prior notice. The amount you will pay will be based on the current prices displayed on this website at the time you submit your online order and/or the price as has been quoted to you and is still current within the terms of the date of that quote. If a quoted price has been found to be incorrect and amended from an original quoted price the price for that product will be the amended price. All quotations are for a 5 day period from the date of the quotation. Some may have an extended 30 day period. All quotation pricing is based on an order confirmation within the number of days as stated from the date of that quotation and after that time SmartOffice Limited reserves the right to review that quotation and all prices contained within.
When a product shows that it has a minimum order quantity then the price as shown on that product applies to each of the items purchased/ordered based on the minimum quantity as shown, and delivery pricing either free or priced per item apply. If you purchase/order less than the minimum quantity as shown then neither item price shown nor delivery pricing shown either free or priced per item apply. Product price change and delivery cost change, if any, will be advised accordingly and need to be accepted by you before the purchase/order will proceed.
All installation pricing is based on the installation team being able to have easy building/site access with the ability of reasonable parking. If site access is and/or parking may be limiting and thoses limits cause extra time and or costs over and above that budget at the time of an installation quotation the additional cost incurred will be additional to the quoted price and is payable by the customer irrelevant of the fact that these limitations are caused by the customer or some other party
COOK ISLAND QUOTATIONS/ORDERS/DELIVERIES
All product and freight is priced with payment due by way of New Zealand dollars with payment by Direct Money Transfer from your Cook Island account with no NZ GST charges. If payment was to be made from a New Zealand account the invoice total would attract NZ GST requirement and GST would be added and would need to be paid accordingly.
All payments must be made at time of invoice. No product will be loaded until full payment has been cleared and received into SmartOffice Limited's bank account.
Quotation prices as shown/quoted/provided is/are CAF (Cost and Freight) Rarotonga Port only and/or the designated Cook Island Port as required with your care for all local port, local custom charges/cost and local delivery charges/costs at/from the port to your address.
All care will be taken to ensure products are booked/loaded/dispatched on the next available ship, however SmartOffice Limited reserves the right to amend the delivery time frame and if necessary increase this time frame if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of SmartOffice Limited's control.
All product supplied by Smartoffice Limited remains the exclusive property of SmartOffice Limited until full payment as charged by SmartOffice Limited has been received.
SmartOffice Limited only accepts Visa or MasterCard credit card payments and/or direct credit payment into SmartOffice Limited's bank account. No cheque payments and/or other forms of payment are accepted.
You accept that on order placement you have accepted that payment must be made immediately by credit card or within seven (7) days if payment is being made by way of direct credit. Product will only be dispatched once payment has been received. An approved account holder accepts that payment must be made in full by direct credit payment no later than 14 days from date of product delivery. You accept that if payment is not made within our payment terms then you are liable for additional costs to SmartOffice Limited as per (a)(b)(c) as listed below.
All orders where payments are made by credit card will be accepted on the condition that the credit card used is being used by the legitimate owner of that credit card. If SmartOffice Limited discovers fraudulent use of any credit card, New Zealand Police involvement and fraud investigation will be enforced with recovery of all costs for the supply of product and/or recovery of the product and/or all costs with regard to legal and interest and any other costs associated with the recovery of these costs will be sought by due process from the person who placed the order of the original product.
All orders where payment is to be made by direct credit, payment shall be considered due and will fall due for payment as soon as goods are ordered. Should payment in full not be made to SmartOffice Limited within seven days after that due date or within the SmartOffice Limited pre approved extended time frame that will be allowed from time to time for large volume orders, then:
(a) the contracting party shall pay interest on all amounts outstanding at a rate which is 5% above the rate charged over the relevant period by SmartOffice Limited’s bankers on primary level overdraft advances to SmartOffice Limited; and
(b) SmartOffice Limited shall be entitled to sue forthwith for the recovery of all outstanding monies and interest thereon; and
(c) any costs incurred by SmartOffice Limited in connection with recovery action taken in respect of outstanding money interest and other charges shall be payable by the contracting party on demand.
SmartOffice Limited reserves the right to ask for an advanced payment/deposit to be made by all/or any new customer and/or returning customer that has been allowed extended credit terms and/or where the order is of a substantial dollar value. The substantial dollar value is as determined solely by SmartOffice Limited and is non negotaible.
Products that have been quoted as special manufacture off shore of New Zealand are subject to a payment/deposit at the time of order confirmation of not less than 50% of the value of the total order value including GST with the balance being made at time of manufacturing completion and/or when/if stock is made available from another country and before time of shipment from foreign port. SmartOffice Limited reserves the right to increase the amount of the deposit and/or ask for full payment at time of order placement if the product order is specific to your requirements and/or if SmartOffice Limited decides.
SmartOffice Limited defines Education Establilshments, for the purpose of account billing, as those Education Establishments as being recognised by the New Zealand Government as being so. This billing facility is not available for private Education Establishments and/or associated Education Establishments. Interpretation as relates to the definition of Education Establishments is that as is defined by SmartOffice Limited.
RETURNS & REFUNDS
On order placement you accept that when an order is placed that the product ordered cannot be returned if you decide after delivery that the product ordered and delivered does not suit. If payment is not made for that product as per the amount due on the order confirmation and/or invoice and should payment in full not be made to SmartOffice Limited within seven days after the due date SmartOffice Limited then would consider the debt to be a bad debt and collection would be as per the terms as under the Payment Terms above. Additionally you accept that no other orders would be dispatched without payment in full being made before dispatch. In some instances SmartOffice Limited may agree to the return of a product subject to certain terms, however only a partial credit would be passed and the balance due would be expected to be paid by eft payment immediately to confirm the return agreement. No credit would be passed for any delivery freight and/or pick and pack charges. You accept that you would organise product return at your own cost and would guarantee the product would be returned unopened and undamaged.
All Glassboards are non returnable. On order placement you accept that when an order is placed that the product ordered cannot be returned if you decide after delivery that the product ordered and delivered does not suit your requirements. All pricing shown and confirmed by order confirmation/invoice at the time of a Glassboard order placement, are due and are to be paid in full within the terms as shown above in "Payment Terms". There are no exceptions. Glassboards are sensitive freight. Ensure all glassboard deliveries are well checked before signing delivery companies dockets. If recipient signs for product as received in good condition they have voided the opportunity to claim for any transport damage.
Faulty goods will be repaired or replaced at the discretion of SmartOffice Limited. Product that may be received damaged due to transport freight damage will be repaired or replaced subject to discussion and conclusion of point of damage. If recipient signs for product as received in good condition they have voided the opportunity to claim for any transport damage. All goods are despatched in good condition and carried “at limited carriers risk” (pursuant to the Cartage of Goods Act 1979). No claims will be accepted after two (2) days from the date of delivery. All claims must be made in writing and forwarded to mailto:[email protected]
Any refunds are at the discretion of SmartOffice Limited and will only be made if SmartOffice Limited is unable to either repair or replace faulty or damaged product that has been and is accepted by SmartOffice Limited as a genuine and approved claim. These refunds will be made by direct credit into the verified bank account of the claimant and will be only for the value of the product claimed at the time of the purchase of that same product. No refunds will be made for any freight and/or any other costs, be they interest or legal or any other costs that may have been incurred by the claimant in the process of achieving their refund claim.
Products that have been quoted as "special manufacture off shore of New Zealand" are confirmed as non-returnable. You accept at time of order placement that product manufactured as per your special product requirements and that as being, is outside the standard range of products as carried by SmartOffice Limited, are non-returnable and no credits and or credit payments will be made by SmartOffice Limited on these special manufactured and imported products.
If you have any comments or questions regarding this site, please contact SmartOffice Limited at mailto:[email protected]
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